A Custom E-Series Hotel Kiosk for a U.S. Hospitality Technology Provider

A U.S. hospitality technology provider recently selected CRTLY to supply customized E-Series kiosks for its hotel self check-in applications. The initial small batch has been delivered.

The customer already had its own hotel software platform and remote front desk service. Its software also supports a live-agent hotel check-in workflow, allowing guests to receive assistance from a remote agent through the kiosk.

For this project, the customer needed a hardware manufacturer able to integrate the required devices, adapt the cabinet design and provide the interfaces for its software.

CRTLY was responsible for the kiosk hardware and hardware API support.

The project is built around CRTLY's E-Series kiosk platform, configured with a 27-inch touchscreen and a Windows industrial PC. The hardware configuration includes a passport scanner, RFID/NFC room card dispenser, receipt printer, banknote recycler, camera and a physical tactile keypad for accessibility.

Each device serves a specific part of the hotel's check-in process. Guests can use the kiosk for document scanning, cash payment and room card collection, while the customer's software manages the check-in workflow.

The configuration was developed around the customer's application rather than taken directly from a standard product setup.

One of the key requirements was to support cash transactions, including change dispensing.

The E-Series was equipped with a banknote recycler with the following capacity:

The 580-banknote capacity is shared across the supported denominations. This configuration allows the customer's software platform to incorporate cash acceptance and change dispensing into its hotel check-in workflow.

At the customer's request, the standard E-Series cabinet was modified with a tray on the left side for magazines or other guest materials. A storage compartment was also added underneath the tray for storing or collecting room cards.

The kiosk also includes a physical tactile keypad as an accessibility-focused option for users who may have difficulty operating a touchscreen.

These details are important in hotel applications, where the equipment needs to fit both the available space and the way guests interact with it.

CRTLY supplied the hardware API interfaces needed to connect the kiosk peripherals with the customer's own software platform.

API interfaces are available for Node.js, C# and Java development environments. Depending on the selected devices and project requirements, the integration can cover peripherals such as the passport scanner, banknote recycler, card dispenser and receipt printer.

The customer retains control of its software, remote agent service and hotel system connections. CRTLY focuses on the hardware platform and the interfaces needed for communication with the integrated devices.

For software companies and system integrators, this arrangement makes it possible to develop their own hotel solutions without having to manufacture the kiosk hardware themselves.

For more information about document readers, recognition coverage and integration considerations, see our guide to passport scanning and OCR integration for hotel check-in.

The customer chose CRTLY not only for its hardware configuration, but also for its experience in the self-service kiosk industry and understanding of hotel applications.

Our sales team worked closely with the customer to clarify requirements and respond to technical questions throughout the project. Familiarity with hotel equipment, peripheral integration and cabinet customization also helped us understand what the application required.

CRTLY has supplied an initial small batch of customized E-Series kiosks for this U.S. project.

For an overview of the different hotel kiosk applications CRTLY supports, see our hotel application page.

For hotel technology providers looking for a hardware manufacturing partner, CRTLY offers E-Series customization, peripheral integration and OEM/ODM support based on project requirements.

Planning a hotel kiosk project? Contact CRTLY to discuss your hardware configuration.

Yes. CRTLY can customize kiosk hardware and provide API interfaces for Node.js, C# and Java development environments, allowing customers to integrate the selected peripherals with their own software.

Yes. The E-Series configuration in this project supports banknote acceptance, storage, recycling and change dispensing. Its cashbox holds up to 1,000 banknotes, while the recycler has a combined capacity of 580 banknotes across up to four denominations.

Yes. CRTLY can integrate physical tactile keypads and other accessibility-related hardware options according to project requirements.