Hotel Solution
HOTEL TURNKEY SOLUTION
Hotel Self Check-in & Check-out Solution
A complete hotel self check-in and check-out system combining kiosk hardware, PMS integration, identity verification, payment, room-card issuing, remote assistance and centralized management.
CRTLY coordinates the solution from workflow design and hardware manufacturing to system connection, deployment and long-term support.
- PMS Integration
- Passport / ID
- Payment
- Room Card
Solution Outcomes
What This Solution Solves
Challenge
Front Desk Congestion
Outcome
Faster Self-service Check-in
Challenge
Staffing Shortages
Outcome
Lower Repetitive Staff Workload
Challenge
Multi-language Requirements
Outcome
Consistent Multi-language Service
Challenge
Late-night Operations
Outcome
Remote Support During Unattended Hours
END-TO-END WORKFLOW
Hotel Self Check-in & Check-out Workflow
Built around the complete guest journey — from arrival and identity verification to room access and self check-out.
Start check-in and capture guest identity.
INDUSTRY SYSTEM ARCHITECTURE
Hotel System Architecture
A connected architecture linking guest-facing hardware with property systems and operations tools.
WHAT CRTLY DELIVERS
Complete Delivery Scope for Hotel Projects
CRTLY remains responsible for coordinating the full hotel self check-in and check-out delivery — not only the kiosk enclosure.
01
Hardware System
Configured hotel kiosk platform
- · Configured hotel kiosk platform
- · Touchscreen and UI enclosure
- · Passport / ID scanner module
02
Workflow Software
Guest check-in and check-out workflow configuration
- · Guest check-in and check-out workflow configuration
- · Reservation lookup and verification steps
- · Identity and payment step orchestration
03
System Integration
Hotel PMS connection
- · Hotel PMS connection
- · Payment gateway connectivity
- · Door-lock / room-card system interface
04
Deployment & Support
Prototype validation of the guest journey
- · Prototype validation of the guest journey
- · On-site or coordinated deployment
- · Operator training handover
FAQ
Hotel Solution Questions
Answers to common questions about PMS connectivity, payment, room-card integration and project deployment.
Can CRTLY provide the complete software and hardware system?
Yes. CRTLY can coordinate a complete solution including kiosk hardware, workflow software, third-party system integration, deployment and long-term support. Depending on the project, the software may be provided by CRTLY, a solution partner or connected to the customer’s existing platform.
Which hotel PMS platforms can CRTLY integrate with?
CRTLY hotel self-service kiosks have completed integration with a growing range of hotel PMS platforms:
- Cloudbeds
- EZEE
- Guesty
- HOST PLATFORM
- ORACLE
- idsnext
- softinn
- ZUZU HOSPITALITY
- abs Hotel Software
- WINCLOUD
- Yanojia Cloud Solution
- IFCA software
- E-soft
These integrations enable the kiosk to exchange the hotel data required for self check-in and check-out workflows, including reservation lookup and check-in/check-out status synchronization.
Support for additional PMS platforms is currently being expanded. If your PMS is not listed, send us the PMS name and available API or interface documentation, and our integration team can evaluate the connection requirements.
Which payment providers, terminals and payment methods can CRTLY support?
CRTLY hotel self-service kiosks support integration with multiple payment providers, acquiring partners and payment methods, allowing guests to complete payment directly at the kiosk as part of the check-in or check-out workflow.
PAYMENT & INTEGRATION PROVIDERS
- eGHL
- GKash
- DBS
- UOB
- Xendit
- Appota
CARD & WALLET PAYMENT METHODS
- Visa
- Mastercard
- DuitNow
- WeChat Pay
- Alipay
- Boost
- Touch 'n Go eWallet
- GrabPay
Actual payment availability depends on the deployment country, acquiring bank, payment terminal model and the API or SDK provided by the payment service provider.
If your preferred payment provider or terminal is not listed, send us the provider name, terminal model and available integration documentation, and our team can evaluate the integration requirements.
Which hotel door-lock and room-card systems can CRTLY integrate with?
CRTLY hotel self-service kiosks have completed integration with a range of hotel door-lock and room-card systems, allowing room-card encoding and room-access permissions to be incorporated directly into the self check-in workflow.
Current integrations include:
- dormakaba
- VingCard / ASSA ABLOY
- Saflok
- TTLock
- QRLOCK
- BE-TECH
- Level
- SYRONLOCK
- HUNE
- INTEGO Technologies
- LDEN
- JENBERG
- ADEL
- Orbita
Support for additional door-lock systems can also be evaluated when the required API, SDK or integration documentation is available.
Related Content
Hotel Kiosk Application
Hardware application scenarios for hotel lobbies and guest arrival areas.
SOLUTION INQUIRY
Planning a Hotel Self Check-in & Check-out Project?
Tell us about your PMS, room-card system, arrival volume and deployment sites. Our solution team will evaluate the complete delivery architecture.
HOTEL TURNKEY SOLUTION
Hotel Self Check-in & Check-out Solution
- Complete Project Coordination
- Hardware + Software Delivery
- Long-term Technical Support